Terms of Sales
Between the Company Novoma, located at 3, avenue Bernard Maris 31400 TOULOUSE, with share capital of €20,000, registered in the TOULOUSE Trade and Companies Register under SIRET number 84490982000053, represented by MM. Lucas PINOS and Alexandre GARNIER as co-managers, duly authorized for the purposes hereof.
Hereinafter the “Seller” or the “Company”.
Firstly,
And the natural or legal person purchasing products from the company, Hereinafter, “the Buyer”, or “the Customer”.
On the other hand,
The following was presented and agreed:
These General Conditions of Sale determine the rights and obligations of the parties in the context of the online sale of products offered by the Seller on the site www.novoma.com. The list and description of the goods offered by the Company can be consulted on the aforementioned site.
These General Conditions of Sale (CGV) govern sales of Products made through the Company's website, and are an integral part of the Contract between the Buyer and the Seller. They are fully enforceable against the Buyer who accepted them before placing the order.
The Seller reserves the right to modify these terms at any time by publishing a new version on its website. The T&Cs applicable then are those in force on the date of payment (or the first payment in the event of multiple payments) of the order.
The Customer declares to have read all of these General Terms and Conditions and accept them without restriction or reservation, as soon as he clicks on the “Proceed to payment” button on the Basket page.
The Customer acknowledges that he has received the necessary advice and information to ensure the suitability of the offer to his needs. The Customer declares and guarantees that it has the legal capacity and is authorized to enter into these General Terms and Conditions.
Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.
The Seller reserves the right to modify these terms at any time by publishing a new version on its website. The T&Cs applicable then are those in force on the date of payment (or the first payment in the event of multiple payments) of the order.
The Customer declares to have read all of these General Terms and Conditions and accept them without restriction or reservation, as soon as he clicks on the “Proceed to payment” button on the Basket page.
The Customer acknowledges that he has received the necessary advice and information to ensure the suitability of the offer to his needs. The Customer declares and guarantees that it has the legal capacity and is authorized to enter into these General Terms and Conditions.
Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.
In accordance with the provisions of article 1127-1 of the Civil Code, the Customer must follow a series of steps to conclude the contract electronically:
- He is informed about the essential characteristics of the Product;
- He chooses the Product, and if applicable, its options;
- It indicates its essential contact details (surname, first name, title, email address, postal address, telephone number);
- He accepts the General Terms and Conditions;
- He checks the elements of the order and, if necessary, corrects any errors or cancels his order;
- He proceeds, following the instructions given, to payment for the products in order to confirm his order and to be linked to the Seller by a contract;
- The Customer will receive confirmation by email of payment for the order.
The language proposed for the conclusion of the contract is French.
The archiving of communications, the order, order details, as well as invoices is carried out on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with the provisions of article 1379 of the Civil Code. This information may be produced as proof of the contract.
The Customer agrees to receive an electronic invoice as an accounting document relating to the order placed.
For delivered products, delivery will be made to the address indicated by the Customer. For the purposes of successful completion of the order, the Customer undertakes to provide true identification information. The Seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.
- He is informed about the essential characteristics of the Product;
- He chooses the Product, and if applicable, its options;
- It indicates its essential contact details (surname, first name, title, email address, postal address, telephone number);
- He accepts the General Terms and Conditions;
- He checks the elements of the order and, if necessary, corrects any errors or cancels his order;
- He proceeds, following the instructions given, to payment for the products in order to confirm his order and to be linked to the Seller by a contract;
- The Customer will receive confirmation by email of payment for the order.
The language proposed for the conclusion of the contract is French.
The archiving of communications, the order, order details, as well as invoices is carried out on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with the provisions of article 1379 of the Civil Code. This information may be produced as proof of the contract.
The Customer agrees to receive an electronic invoice as an accounting document relating to the order placed.
For delivered products, delivery will be made to the address indicated by the Customer. For the purposes of successful completion of the order, the Customer undertakes to provide true identification information. The Seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.
The essential characteristics of the goods and their respective prices are made available to the Buyer on the Company's website, as are, where applicable, the method of use of the product.
In accordance with article L.112-1 of the Consumer Code, the consumer is informed, by marking, labeling, display or any other appropriate process, of the prices and special conditions of sale before any conclusion of the sales contract.
In all cases, the total amount owed by the Buyer is indicated on the order confirmation page. The selling price of the product is that in force indicated on the day of the order, this does not include shipping costs invoiced additionally. These possible costs are indicated to the Buyer during the sales process, and in any case at the time of confirmation of the order.
The Seller reserves the right to modify its prices at any time, while guaranteeing the application of the price indicated at the time of the order. When the products are not sent immediately, clear information is given on the product presentation page as to the delivery dates of the products.
The Customer certifies having received details of the delivery costs as well as the terms of payment, delivery and execution of the contract, as well as detailed information relating to the identity of the Seller, his postal, telephone and electronic contact details, and to its activities in the context of this sale.
The Seller undertakes to honor the Customer's order within the limits of available Product stocks only. Failing this, the Seller informs the Customer; if the order has been placed, and in the absence of agreement with the Customer on a new delivery date, the Seller reimburses the Customer.
The contractual information is presented in detail and in French.
The parties agree that the illustrations or photos of the products offered for sale have no contractual value. The validity period of the offer of Products as well as their prices is specified on the Company's website, as well as the minimum duration of the contracts offered when they relate to a continuous or periodic supply of products. Unless otherwise specified, the rights granted hereunder are only granted to the natural person signing the order (or the person holding the email address provided).
In accordance with article L.112-1 of the Consumer Code, the consumer is informed, by marking, labeling, display or any other appropriate process, of the prices and special conditions of sale before any conclusion of the sales contract.
In all cases, the total amount owed by the Buyer is indicated on the order confirmation page. The selling price of the product is that in force indicated on the day of the order, this does not include shipping costs invoiced additionally. These possible costs are indicated to the Buyer during the sales process, and in any case at the time of confirmation of the order.
The Seller reserves the right to modify its prices at any time, while guaranteeing the application of the price indicated at the time of the order. When the products are not sent immediately, clear information is given on the product presentation page as to the delivery dates of the products.
The Customer certifies having received details of the delivery costs as well as the terms of payment, delivery and execution of the contract, as well as detailed information relating to the identity of the Seller, his postal, telephone and electronic contact details, and to its activities in the context of this sale.
The Seller undertakes to honor the Customer's order within the limits of available Product stocks only. Failing this, the Seller informs the Customer; if the order has been placed, and in the absence of agreement with the Customer on a new delivery date, the Seller reimburses the Customer.
The contractual information is presented in detail and in French.
The parties agree that the illustrations or photos of the products offered for sale have no contractual value. The validity period of the offer of Products as well as their prices is specified on the Company's website, as well as the minimum duration of the contracts offered when they relate to a continuous or periodic supply of products. Unless otherwise specified, the rights granted hereunder are only granted to the natural person signing the order (or the person holding the email address provided).
The Customer can purchase a Novoma product by subscription in order to receive it at the frequency that suits them. The subscription begins on the day it is subscribed by the Customer. The frequency of the subscription is chosen by the Customer at the time of their first order.
The products covered by the subscription will be delivered to the home according to the frequency chosen by the Customer when placing their first order, from date to date in relation to the day of the initial subscription.
The termination of the subscription is done from the Customer's Novoma user account and must be made no later than 3 days before the end of the current subscription period, that is to say before the next delivery. Without this denunciation, the subscription is tacitly renewed. In the event of termination of the subscription by Novoma, notification to the Customer will be made by email.
If the Customer wishes to cancel his subscription when the product in question has already been delivered, he must return the product intact at his own expense to the following address:
Novoma – Returns
3, avenue Bernard Maris
31400 TOULOUSE
Novoma reserves the right to refuse the return and reimbursement of products if they have been opened or damaged. Upon receipt of the products, the last expired subscription period will be refunded by Novoma within 7 days.
The products covered by the subscription will be delivered to the home according to the frequency chosen by the Customer when placing their first order, from date to date in relation to the day of the initial subscription.
The termination of the subscription is done from the Customer's Novoma user account and must be made no later than 3 days before the end of the current subscription period, that is to say before the next delivery. Without this denunciation, the subscription is tacitly renewed. In the event of termination of the subscription by Novoma, notification to the Customer will be made by email.
If the Customer wishes to cancel his subscription when the product in question has already been delivered, he must return the product intact at his own expense to the following address:
Novoma – Returns
3, avenue Bernard Maris
31400 TOULOUSE
Novoma reserves the right to refuse the return and reimbursement of products if they have been opened or damaged. Upon receipt of the products, the last expired subscription period will be refunded by Novoma within 7 days.
In accordance with article L.411-1 of the Consumer Code, the products offered for sale through these General Terms and Conditions meet the requirements in force relating to the safety and health of people, the fairness of commercial transactions and to consumer protection.
Regardless of any commercial guarantee, the Seller remains liable for any lack of conformity and hidden defects in the product.
In accordance with article L.217-3 of the Consumer Code, the Seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging or packaging when this has been his responsibility by the contract or has been carried out under his responsibility.
In accordance with article 1641 of the Civil Code, the Seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the Buyer cannot would not have acquired it, or would have only given a lower price for it, if he had known them.
The Seller refunds or exchanges defective products.
Reimbursement can be requested by email to hello@novoma.com.
Regardless of any commercial guarantee, the Seller remains liable for any lack of conformity and hidden defects in the product.
In accordance with article L.217-3 of the Consumer Code, the Seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging or packaging when this has been his responsibility by the contract or has been carried out under his responsibility.
In accordance with article 1641 of the Civil Code, the Seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the Buyer cannot would not have acquired it, or would have only given a lower price for it, if he had known them.
The Seller refunds or exchanges defective products.
Reimbursement can be requested by email to hello@novoma.com.
The products remain the property of the Company until full payment of the order.
The products are delivered to the delivery address which was indicated when ordering and within the times indicated. These deadlines do not take into account the order preparation time.
The Seller provides a telephone contact point (cost of local communication from a landline) indicated in the order confirmation email in order to monitor the order.
In accordance with article L.216-6 of the Consumer Code, in the event of late delivery, the Customer has the possibility of resolving if, after having given formal notice to the Company to deliver the goods within a period reasonable additional payment, the latter was not executed within this period. The contract is considered terminated upon receipt by the Company of the letter or written information of this resolution, unless the Company has complied in the meantime.
The Seller then reimburses all sums paid by the Customer, at the latest within fourteen (14) days following the date on which the contract was terminated.
The Seller points out that when the Customer takes physical possession of the products, the risks of loss or damage to the products are transferred to him. It is the Customer's responsibility to notify the carrier of any reservations regarding the delivered product. Upon receipt of the package, the Customer has twenty-four (24) hours to notify Novoma of the absence of one or more items from their order. After this period, no complaints can be taken into account.
The country “France” in the drop-down list in the basket validation form designates mainland France. French overseas departments and regions and overseas communities are subject to a specific delivery price list. The Customer must choose the DROM or COM corresponding to the delivery address from the aforementioned list. Novoma reserves the right to cancel any order that deviates from this rule.
The Seller provides a telephone contact point (cost of local communication from a landline) indicated in the order confirmation email in order to monitor the order.
In accordance with article L.216-6 of the Consumer Code, in the event of late delivery, the Customer has the possibility of resolving if, after having given formal notice to the Company to deliver the goods within a period reasonable additional payment, the latter was not executed within this period. The contract is considered terminated upon receipt by the Company of the letter or written information of this resolution, unless the Company has complied in the meantime.
The Seller then reimburses all sums paid by the Customer, at the latest within fourteen (14) days following the date on which the contract was terminated.
The Seller points out that when the Customer takes physical possession of the products, the risks of loss or damage to the products are transferred to him. It is the Customer's responsibility to notify the carrier of any reservations regarding the delivered product. Upon receipt of the package, the Customer has twenty-four (24) hours to notify Novoma of the absence of one or more items from their order. After this period, no complaints can be taken into account.
The country “France” in the drop-down list in the basket validation form designates mainland France. French overseas departments and regions and overseas communities are subject to a specific delivery price list. The Customer must choose the DROM or COM corresponding to the delivery address from the aforementioned list. Novoma reserves the right to cancel any order that deviates from this rule.
In the event of unavailability of an item for a period of more than seven (7) working days, the Customer will be immediately informed of expected delivery times and the order for this item may be canceled upon simple request. The Customer can then request a credit for the amount of the item or a full refund and cancellation of the order.
In return for the products delivered by the Seller to the Customer, the latter pays the price of the products in accordance with the terms and conditions of these General Terms and Conditions.
The price of the products is that displayed on our site, except in the case of obvious errors.
The prices of products sold through the website are indicated in Euros including taxes and precisely determined on the Product description pages. They are also indicated in euros, all taxes included (VAT + other possible taxes) on the product order page, and excluding specific shipping costs.
For all products shipped outside the European Union and/or DROM-COM, the price is calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These rights and sums do not fall within the responsibility of the Seller. They will be the responsibility of the Buyer and are his responsibility (declarations, payment to the competent authorities, etc.). The Seller therefore invites the Buyer to inquire about these aspects with the corresponding local authorities. The Company reserves the right to modify its prices at any time for the future.
The price of the different delivery services offered to you are displayed on our site on the payment page (this price is included in the total amount of your order).
The price of the products is that displayed on our site, except in the case of obvious errors.
The prices of products sold through the website are indicated in Euros including taxes and precisely determined on the Product description pages. They are also indicated in euros, all taxes included (VAT + other possible taxes) on the product order page, and excluding specific shipping costs.
For all products shipped outside the European Union and/or DROM-COM, the price is calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These rights and sums do not fall within the responsibility of the Seller. They will be the responsibility of the Buyer and are his responsibility (declarations, payment to the competent authorities, etc.). The Seller therefore invites the Buyer to inquire about these aspects with the corresponding local authorities. The Company reserves the right to modify its prices at any time for the future.
The price of the different delivery services offered to you are displayed on our site on the payment page (this price is included in the total amount of your order).
Payment is due immediately upon ordering, including for pre-ordered products.
The Customer can make payment by payment card, via Paypal, via Apple Pay, by bank check or by bank transfer. Cards issued by banks domiciled outside France must be international bank cards (Mastercard, Visa or American Express).
Secure online payment by credit card is carried out by different payment providers:
- For the payment of single purchase orders (without subscription) by bank card, AMEX card and via Apple Pay, the payment provider Mollie whose general conditions, which the Customer hereby declares to accept, are accessible at the following location: https ://www.mollie.com/fr/user-agreement;
- For the payment of subscriptions, the payment provider Stripe, whose general and specific conditions, which the Customer hereby declares to accept, are accessible at the following links: https://stripe.com/en-ie/connect-account /legal and https://stripe.com/payment-terms/legal;
- For the payment of a product three times (3x) free of charge, from sixty euros (€60) of purchase and valid in Metropolitan France (excluding DROM-COM) as well as in the Netherlands, Belgium, Germany, Author , Finland, Sweden, Denmark and Norway, the payment provider Klarna whose general conditions and confidentiality policy, which the Customer hereby declares to accept, are accessible at the following link: https://www.klarna.com/fr /legal/ ;
- For the payment of single purchase orders (without subscription) valid only in Belgium, the Netherlands and Luxembourg, the payment provider Bancontact, whose general conditions and confidentiality policy, which the Customer hereby declares to accept, are accessible at the following link: https://www.payconiq.be/fr/declaration-de-confidentialite-et-conditions-generales.
These payment solutions offer maximum security: no data passes through the Company's servers, and all transactions are secure. Once the payment is initiated by the Customer, the transaction is immediately debited after verification of the information.
In accordance with the provisions of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By providing their banking information during the sale, the Customer authorizes the Seller to debit their card for the amount relating to the price indicated.
The Customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or the impossibility of debiting the card, the Sale is immediately automatically terminated and the order cancelled.
The Customer can make payment by payment card, via Paypal, via Apple Pay, by bank check or by bank transfer. Cards issued by banks domiciled outside France must be international bank cards (Mastercard, Visa or American Express).
Secure online payment by credit card is carried out by different payment providers:
- For the payment of single purchase orders (without subscription) by bank card, AMEX card and via Apple Pay, the payment provider Mollie whose general conditions, which the Customer hereby declares to accept, are accessible at the following location: https ://www.mollie.com/fr/user-agreement;
- For the payment of subscriptions, the payment provider Stripe, whose general and specific conditions, which the Customer hereby declares to accept, are accessible at the following links: https://stripe.com/en-ie/connect-account /legal and https://stripe.com/payment-terms/legal;
- For the payment of a product three times (3x) free of charge, from sixty euros (€60) of purchase and valid in Metropolitan France (excluding DROM-COM) as well as in the Netherlands, Belgium, Germany, Author , Finland, Sweden, Denmark and Norway, the payment provider Klarna whose general conditions and confidentiality policy, which the Customer hereby declares to accept, are accessible at the following link: https://www.klarna.com/fr /legal/ ;
- For the payment of single purchase orders (without subscription) valid only in Belgium, the Netherlands and Luxembourg, the payment provider Bancontact, whose general conditions and confidentiality policy, which the Customer hereby declares to accept, are accessible at the following link: https://www.payconiq.be/fr/declaration-de-confidentialite-et-conditions-generales.
These payment solutions offer maximum security: no data passes through the Company's servers, and all transactions are secure. Once the payment is initiated by the Customer, the transaction is immediately debited after verification of the information.
In accordance with the provisions of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By providing their banking information during the sale, the Customer authorizes the Seller to debit their card for the amount relating to the price indicated.
The Customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or the impossibility of debiting the card, the Sale is immediately automatically terminated and the order cancelled.
The Customer can sponsor any person of their choice in order to benefit from an advantage during their first order according to the terms and conditions indicated on the site. The sponsoring Customer receives an advantage to use on their next order as soon as the sponsored person confirms their first order.
The Parties undertake to communicate to each other all information and documents in their possession, or to facilitate consultation by the other Party, to the extent that these are necessary for the execution of the Contract.
The Parties undertake to collaborate actively and cooperate in good faith within the framework of this Agreement and to facilitate its execution.
Generally speaking, the Seller is subject to an obligation of information towards the Customer. The Seller is subject to an obligation of means regarding all obligations resulting from the Contract, it being specified that this condition is essential and determining consent to conclude the Contract.
The Seller undertakes to:
- Collect from the Client all the information necessary for the proper execution of the Contract;
- Implement the means necessary for the proper execution of the Contract in accordance with these General Terms and Conditions.
Throughout the duration of the Contract, the Client undertakes to:
- Respect all obligations imposed by the Contract;
- Be proactive towards the Seller, in particular by communicating to him all documents, information, data, which are or should be in his possession and which could be necessary for the execution of the Contract;
- Respect the payment terms as they appear in these General Terms and Conditions.
The Parties undertake to collaborate actively and cooperate in good faith within the framework of this Agreement and to facilitate its execution.
Generally speaking, the Seller is subject to an obligation of information towards the Customer. The Seller is subject to an obligation of means regarding all obligations resulting from the Contract, it being specified that this condition is essential and determining consent to conclude the Contract.
The Seller undertakes to:
- Collect from the Client all the information necessary for the proper execution of the Contract;
- Implement the means necessary for the proper execution of the Contract in accordance with these General Terms and Conditions.
Throughout the duration of the Contract, the Client undertakes to:
- Respect all obligations imposed by the Contract;
- Be proactive towards the Seller, in particular by communicating to him all documents, information, data, which are or should be in his possession and which could be necessary for the execution of the Contract;
- Respect the payment terms as they appear in these General Terms and Conditions.
Under no circumstances may the Seller be held responsible, directly or indirectly, for damage resulting (i) from the Customer, (ii) from a third party or (iii) from an event constituting force majeure.
The Seller will take all possible care and comply with the rules of the art and applicable regulations for the execution of the Contract.
The Seller's liability towards the Customer is expressly limited to serious faults, not repaired within the framework of the execution of its contractual obligations as described in this Contract and its possible amendments. If within twenty (20) working days following the Customer's complaint addressed to the Seller by registered mail with acknowledgment of receipt within seven (7) days following the occurrence of the alleged serious fault, the Seller has not repaired the alleged breach of its obligations, the Customer could claim fault to prove against the Seller.
If applicable, only the direct, certain, manifest, current and foreseeable damage suffered by the Client could be compensated. Under no circumstances can the Seller be held responsible for indirect, uncertain and/or not clearly foreseeable damage, in particular for loss of customers, turnover, loss of profit, increase in costs.
Where applicable, the Seller's liability will be limited, all sums combined, to the amount excluding taxes paid by the Customer. Penalties paid elsewhere by the Seller will be deducted from the amount of this compensation.
Subject to the above, it is expressly agreed that the Seller cannot be held responsible or implicated, directly or indirectly, by the Customer, for any damage, foreseeable or not – whatever their origins or consequences. – likely to result, directly or indirectly, in particular:
- Any malfunction or lack of delivery of emails sent by the Client to the Service Provider;
- A case of force majeure preventing the Seller from performing all or part of the Contract.
The Seller will take all possible care and comply with the rules of the art and applicable regulations for the execution of the Contract.
The Seller's liability towards the Customer is expressly limited to serious faults, not repaired within the framework of the execution of its contractual obligations as described in this Contract and its possible amendments. If within twenty (20) working days following the Customer's complaint addressed to the Seller by registered mail with acknowledgment of receipt within seven (7) days following the occurrence of the alleged serious fault, the Seller has not repaired the alleged breach of its obligations, the Customer could claim fault to prove against the Seller.
If applicable, only the direct, certain, manifest, current and foreseeable damage suffered by the Client could be compensated. Under no circumstances can the Seller be held responsible for indirect, uncertain and/or not clearly foreseeable damage, in particular for loss of customers, turnover, loss of profit, increase in costs.
Where applicable, the Seller's liability will be limited, all sums combined, to the amount excluding taxes paid by the Customer. Penalties paid elsewhere by the Seller will be deducted from the amount of this compensation.
Subject to the above, it is expressly agreed that the Seller cannot be held responsible or implicated, directly or indirectly, by the Customer, for any damage, foreseeable or not – whatever their origins or consequences. – likely to result, directly or indirectly, in particular:
- Any malfunction or lack of delivery of emails sent by the Client to the Service Provider;
- A case of force majeure preventing the Seller from performing all or part of the Contract.
The Customer is solely responsible for the choice of products that he approved by confirming his order.
The Customer acknowledges being solely responsible for the safekeeping and use of the product after delivery and cannot in any way seek liability from the Seller in this regard.
The Customer acknowledges being solely responsible for the safekeeping and use of the product after delivery and cannot in any way seek liability from the Seller in this regard.
The Customer is informed that he does not have a right of withdrawal on the products since, in accordance with the provisions of article L.221-28 of the Consumer Code:
- The contract concerns the supply of goods likely to deteriorate or expire quickly;
- The contract concerns the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
Apart from these legal exceptions, and in accordance with the provisions of article L.221-18 of the Consumer Code, the Buyer has a withdrawal period of fourteen (14) clear days to exercise his right of withdrawal at from the date of receipt of your order. The Buyer informs the Company of the exercise of his right of withdrawal by email to hello@novoma.com before the expiry of the period using the model form reproduced below or any other declaration, unambiguous, expressing his desire to retract.
If the right of withdrawal is exercised within the aforementioned period, the price of the product(s) purchased and the shipping costs will be refunded, the return costs remaining the responsibility of the Customer.
Product returns must be made in their original condition and complete (unsealed products); If possible, they must be accompanied by a copy of proof of purchase.
The Customer wishing to withdraw from the Contract completes and sends this form to download here: https://cdn.shopify.com/s/files/1/0540/7119/7867/files/Formulaire_de_retractation_-_Novoma.pdf?v=1701431529
- The contract concerns the supply of goods likely to deteriorate or expire quickly;
- The contract concerns the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
Apart from these legal exceptions, and in accordance with the provisions of article L.221-18 of the Consumer Code, the Buyer has a withdrawal period of fourteen (14) clear days to exercise his right of withdrawal at from the date of receipt of your order. The Buyer informs the Company of the exercise of his right of withdrawal by email to hello@novoma.com before the expiry of the period using the model form reproduced below or any other declaration, unambiguous, expressing his desire to retract.
If the right of withdrawal is exercised within the aforementioned period, the price of the product(s) purchased and the shipping costs will be refunded, the return costs remaining the responsibility of the Customer.
Product returns must be made in their original condition and complete (unsealed products); If possible, they must be accompanied by a copy of proof of purchase.
The Customer wishing to withdraw from the Contract completes and sends this form to download here: https://cdn.shopify.com/s/files/1/0540/7119/7867/files/Formulaire_de_retractation_-_Novoma.pdf?v=1701431529
In the event of a dispute or complaint, it is recommended that the Customer first contact the company by email at hello@novoma.com to seek an amicable solution.
In accordance with the provisions of article L.612-1 of the Consumer Code, the consumer is informed that he has the right to have free recourse to a consumer mediator with a view to amicably resolving the dispute between him and the consumer. Company.
The Company adheres to the mediation service of (Insert the mediator's contact details here) which the Client has the possibility of contacting after having sought an amicable resolution directly from the Client.
In the event of a dispute, if no amicable solution is found within thirty (30) days, the competent French court will be that of the defendant's place of residence (or, at the option of the plaintiff, the place of actual delivery of the products).
In accordance with the provisions of article L.612-1 of the Consumer Code, the consumer is informed that he has the right to have free recourse to a consumer mediator with a view to amicably resolving the dispute between him and the consumer. Company.
The Company adheres to the mediation service of (Insert the mediator's contact details here) which the Client has the possibility of contacting after having sought an amicable resolution directly from the Client.
In the event of a dispute, if no amicable solution is found within thirty (30) days, the competent French court will be that of the defendant's place of residence (or, at the option of the plaintiff, the place of actual delivery of the products).
The order can be canceled by the Buyer by registered letter with acknowledgment of receipt in the following cases:
- delivery of a product that does not conform to the characteristics of the order;
- delivery exceeding the deadline set when ordering or, in the absence of a date, within thirty (30) days following payment;
- unjustified price increase or modification of the product.
- delivery of a product that does not conform to the characteristics of the order;
- delivery exceeding the deadline set when ordering or, in the absence of a date, within thirty (30) days following payment;
- unjustified price increase or modification of the product.
The brands, domain names, products, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the Seller. No transfer of intellectual property rights is made through these General Terms and Conditions.
Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.
Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.
No Party will be responsible for the total or partial non-performance of its obligations caused by an event constituting force majeure within the meaning of the Applicable Regulations.
The Party invoking an event constituting force majeure must notify the other Party within three (3) calendar days following the occurrence of this event. It will make every effort to limit its scope.
The execution of this Contract will resume its normal course as soon as the event constituting force majeure has ceased. If the suspension of the Contract exceeds three (3) months, each Party may terminate this Contract after notification to the other Party by registered mail with acknowledgment of receipt.
The Party invoking an event constituting force majeure must notify the other Party within three (3) calendar days following the occurrence of this event. It will make every effort to limit its scope.
The execution of this Contract will resume its normal course as soon as the event constituting force majeure has ceased. If the suspension of the Contract exceeds three (3) months, each Party may terminate this Contract after notification to the other Party by registered mail with acknowledgment of receipt.
If one of the stipulations of this contract were canceled, this nullity would not result in the nullity of the other stipulations which will remain in force between the parties.
Any contractual modification is only valid after written and signed agreement of the parties.
Any contractual modification is only valid after written and signed agreement of the parties.
As part of its activity, the Seller is required to process information concerning Customers, some of which is likely to identify them.
Information relating to the processing of this personal data, carried out in accordance with the provisions of Regulation (EU) n°2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR) and French law n° 78-17 of January 6 1978 (information technology and freedoms law), are found within the Confidentiality Policy.
By using the Novoma site, Customers consent to the Seller collecting and using this personal data under the terms of the Privacy Policy.
Information relating to the processing of this personal data, carried out in accordance with the provisions of Regulation (EU) n°2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR) and French law n° 78-17 of January 6 1978 (information technology and freedoms law), are found within the Confidentiality Policy.
By using the Novoma site, Customers consent to the Seller collecting and using this personal data under the terms of the Privacy Policy.
All clauses appearing in these General Terms and Conditions, as well as all purchase and sale operations referred to therein, will be subject to French law.
The nullity of a contractual clause does not entail the nullity of these General Terms and Conditions.
The nullity of a contractual clause does not entail the nullity of these General Terms and Conditions.
For consumer information purposes, the provisions of the Civil Code and the Consumer Code are reproduced below:
Article 1641 of the Civil Code:
“The Seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the Buyer would not have acquired it, or would not would have given a lower price for them, if he had known them. »
Article L.217-3 of the Consumer Code:
“The seller delivers goods that comply with the contract as well as the criteria set out in article L. 217-5.
He is responsible for defects in conformity existing at the time of delivery of the goods within the meaning of article L. 216-1, which appear within two years of delivery.
[...]
The seller also responds, during the same deadlines, for defects in conformity resulting from the packaging, assembly instructions, or installation when this has been made his responsibility by the contract or has been carried out under his responsibility. , or when the incorrect installation, carried out by the consumer as provided for in the contract, is due to gaps or errors in the installation instructions provided by the seller.
This warranty period applies without prejudice to articles 2224 et seq. of the civil code. The starting point for the prescription of the consumer's action is the day the latter becomes aware of the lack of conformity. »
Article L.217-4 of the Consumer Code:
“The property complies with the contract if it meets, in particular, where applicable, the following criteria:
1° It corresponds to the description, type, quantity and quality, in particular with regard to functionality, compatibility, interoperability, or any other characteristic provided for in the contract;
2° It is suitable for any special use sought by the consumer, brought to the attention of the seller at the latest at the time of conclusion of the contract and which the latter has accepted;
3° It is delivered with all accessories and installation instructions, to be supplied in accordance with the contract;
4° It is updated in accordance with the contract. »
Article L.217-5 of the Consumer Code:
“I.-In addition to the criteria of conformity to the contract, the good is compliant if it meets the following criteria:
1° It is suitable for the use usually expected of a good of the same type, taking into account, where applicable, any provision of European Union law and national law as well as all technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned;
2° Where applicable, it has the qualities that the seller presented to the consumer in the form of a sample or model, before the conclusion of the contract;
[...]
4° Where applicable, it is delivered with all accessories, including packaging, and installation instructions that the consumer can legitimately expect;
[...]
6° It corresponds to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and safety, that the consumer can legitimately expect for goods of the same type, having regard to the nature of the good as well as public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labeling.
II.-However, the seller is not bound by any public declarations mentioned in the preceding paragraph if he demonstrates:
1° That he did not know them and was not legitimately able to know them;
2° That at the time of the conclusion of the contract, the public declarations had been corrected under conditions comparable to the initial declarations;
or 3° That the public statements could not have influenced the purchasing decision.
III.-The consumer cannot contest conformity by invoking a defect concerning one or more particular characteristics of the good, of which he has been specifically informed that they deviate from the conformity criteria set out in this article, deviation to which he has expressly and separately agreed upon upon conclusion of the contract. »
Article 1641 of the Civil Code:
“The Seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the Buyer would not have acquired it, or would not would have given a lower price for them, if he had known them. »
Article L.217-3 of the Consumer Code:
“The seller delivers goods that comply with the contract as well as the criteria set out in article L. 217-5.
He is responsible for defects in conformity existing at the time of delivery of the goods within the meaning of article L. 216-1, which appear within two years of delivery.
[...]
The seller also responds, during the same deadlines, for defects in conformity resulting from the packaging, assembly instructions, or installation when this has been made his responsibility by the contract or has been carried out under his responsibility. , or when the incorrect installation, carried out by the consumer as provided for in the contract, is due to gaps or errors in the installation instructions provided by the seller.
This warranty period applies without prejudice to articles 2224 et seq. of the civil code. The starting point for the prescription of the consumer's action is the day the latter becomes aware of the lack of conformity. »
Article L.217-4 of the Consumer Code:
“The property complies with the contract if it meets, in particular, where applicable, the following criteria:
1° It corresponds to the description, type, quantity and quality, in particular with regard to functionality, compatibility, interoperability, or any other characteristic provided for in the contract;
2° It is suitable for any special use sought by the consumer, brought to the attention of the seller at the latest at the time of conclusion of the contract and which the latter has accepted;
3° It is delivered with all accessories and installation instructions, to be supplied in accordance with the contract;
4° It is updated in accordance with the contract. »
Article L.217-5 of the Consumer Code:
“I.-In addition to the criteria of conformity to the contract, the good is compliant if it meets the following criteria:
1° It is suitable for the use usually expected of a good of the same type, taking into account, where applicable, any provision of European Union law and national law as well as all technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned;
2° Where applicable, it has the qualities that the seller presented to the consumer in the form of a sample or model, before the conclusion of the contract;
[...]
4° Where applicable, it is delivered with all accessories, including packaging, and installation instructions that the consumer can legitimately expect;
[...]
6° It corresponds to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and safety, that the consumer can legitimately expect for goods of the same type, having regard to the nature of the good as well as public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labeling.
II.-However, the seller is not bound by any public declarations mentioned in the preceding paragraph if he demonstrates:
1° That he did not know them and was not legitimately able to know them;
2° That at the time of the conclusion of the contract, the public declarations had been corrected under conditions comparable to the initial declarations;
or 3° That the public statements could not have influenced the purchasing decision.
III.-The consumer cannot contest conformity by invoking a defect concerning one or more particular characteristics of the good, of which he has been specifically informed that they deviate from the conformity criteria set out in this article, deviation to which he has expressly and separately agreed upon upon conclusion of the contract. »
The Seller only makes food supplements available. All documents or experimental reports present on this site have a purely informative function and in no way replace prior consultation with a doctor.
All nutritional and health claims are established in accordance with the recommendations of the European Food Safety Authority (EFSA).
Excessive consumption of food supplements can cause side effects. Any form of self-medication is the sole responsibility of the consumer and must be part of medical support taking into account the needs and metabolism of each individual.
The products on this site are food supplements, not medicines, which therefore in no way replace a healthy and balanced diet. Our products are not intended to prevent, prevent or treat any disease.
The information presented on this site is not intended to be consumerist, is intended to be objective but may prove to be incomplete and incomplete. We therefore invite you to research the food supplements sold on this site.
The Seller rejects all responsibility for the consequences of self-medication practices. The site www.novoma.com has no medical vocation and therefore cannot provide any advice regarding the curative consumption of food supplements.
Date of last update of the General Terms and Conditions: 13/12/2023
All nutritional and health claims are established in accordance with the recommendations of the European Food Safety Authority (EFSA).
Excessive consumption of food supplements can cause side effects. Any form of self-medication is the sole responsibility of the consumer and must be part of medical support taking into account the needs and metabolism of each individual.
The products on this site are food supplements, not medicines, which therefore in no way replace a healthy and balanced diet. Our products are not intended to prevent, prevent or treat any disease.
The information presented on this site is not intended to be consumerist, is intended to be objective but may prove to be incomplete and incomplete. We therefore invite you to research the food supplements sold on this site.
The Seller rejects all responsibility for the consequences of self-medication practices. The site www.novoma.com has no medical vocation and therefore cannot provide any advice regarding the curative consumption of food supplements.
Date of last update of the General Terms and Conditions: 13/12/2023
